Welcome to Rutland Surgery

Telephone Calls

All telephone calls to and from the surgery may be recorded for training and monitoring. The recordings will be stored in accordance with GDPR regulations.

Practice Email

 Please note that if possible you should telephone the practice in the first instance to ensure your matter is dealt with correctly. The practice email is not manned at all times so should not be used for urgent or clinical matters. You may be asked to send photographs to the email address which is shown in the contact details section of the website, please be assured that these will be treated with the utmost discretion and within the regulations of GDPR.

Appointments

Please note that when you request an appointment our administration staff will require additional information from you to assess the correct type of appointment that you require. The administration staff have been trained to signpost you to the correct service and are restricted by the same GDPR concerns as the clinical staff, therefore, you can be assured that any information you provide will be treated in a sensitive manner.

“As a team we are committed to providing high quality medical care in a professional manner whilst maintaining our friendly reputation.

We aim to achieve this through the promotion of personal and professional development, and by being accessible to and responsive towards the needs of the community”

With patients' needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.

Get Well, Keep Well

Of course we’re not just here for when you are unwell. Our team of healthcare professionals and back-up staff offer a number of clinics and services to promote good health and wellbeing whatever your medical condition.

Join In

We hope you enjoy having a look around the site and familiarising yourself with some of the online features such as ordering a repeat prescription. Whatever your thoughts, be sure to let us know via our feedback function. Comments and suggestions are always a great way of helping us continue to enhance the way we look after you. See our Online Services link.

ALISS 

A local information system for Scotland www.aliss.org - If you are looking for information of local groups or support please visit the ALISS website

Patient Access

With Patient Access you can now use your PC, laptop, tablet or smart phone to order Repeat Prescriptions

How to Register for Patient Access
Please call into the Practice and ask for a registration letter, we will need to verify identity and each applicant should attend in person with photographic ID.

Please note the service at this stage is only applicable to patients aged 16 years and over. You cannot apply for logins on behalf of another patient.

Information

Please refer to the Patient Access website for FAQ’s and guidance notes.